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from the desk of heather
By heather | November 10, 2008
Dear Supahfabulous FIber Optic Service Provider -
I would like to first say that I’m immensely enjoying having more HD channels and have now gotten to the point that watching regular TV causes me to squint and complain that the people are fuzzy, and I admit this practically over my dead body because really the amount of grief my husband took for getting rid of our other TV is embarrassing now that I know what I’ve been missing.
HOWEVER.
Remember way back when we signed up and you ASSURED us both online and over the phone that we could keep our phone number in this bundle of a deal? Not that I really cared that much because no one calls us anyway except our parents and the Fraternal Order of Police who I am convinced are going to target me if I don’t give them money, but still.
Anyway, first you told us that our old service provider needed to release the number. Then you told us that you had it but it took a few days to transfer. Then you told us it was transferred and HMMM why doesn’t it work? Then you said that it was elevated to a supervisor and you’d let us know. Finally, just like I’d been saying all along you admitted you f-ed it up and our old number was gone gone GONE. You don’t know what happened to it, except that maybe, just maybe we shouldn’t have set it free in the first place because if it was really meant to be ours it would have come back.
Turns out that lots of people did use that number, people that wanted to bring me FOOD after I had a BABY and when faced with a ring that never answered just said, “Eh forget it. They must be so busy they don’t need dinner.” Which was not TRUE AT ALL. Ahem.
Then to add insult to injury, you started billing us for the old number and kept billing us even after we repeatedly explained that not only did we not have that number, but that it was YOUR FAULT we didn’t have it anymore. Finally, someone over there was able to pull thier head out of thier ass long enough to stop new charges from being added, but that same someone must have retreated back to safety before actually erasing the debt.
Because now, after repeated phone calls where we’ve tried in good faith to straighten this out, this weekend I got a bill from a collection agency warning me that my credit was about to be tarnished and oh, yeah that you, my service provider, does not like me anymore. Boo hoo.
FIOS with all your HD channels, you are a vicious mistress, because all threats to switch back to my old cable and phone provider are idle and empty, and you know it don’t you?
I hate you, and yet I can’t quit you,
Heather
Topics: corporate disappointments | 1 Comment »
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November 10th, 2008 at 10:04 am
Why are so many companies like that? So frustrating!!
*Continues to watch fuzzy people on TV in blissful ignorance*
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